Bluserena

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Bluserena Guarantee for Refundable Stays

Peaceful Holidays and Best Price Guarantee


With the Bluserena guarantee, we offer you the “best price guarantee” and, completely free of charge, a wide insurance coverage in case of cancellation or interruption of your stay due to illness, injury, or other covered events. The Bluserena guarantee is designed for residents of Italy and the EEA, under 90 years of age, who wish to experience an unforgettable holiday with us.

The Bluserena guarantee service is non-refundable, must be confirmed at the time of booking, and must be extended to all members of the booking. We guarantee the best rates for any of our available Bluserena “Special Offers” for the same services and periods, if requested before the day of arrival. Rates applied to intermediaries, groups, companies, institutions, associations, and similar are excluded. In the event of a stay being interrupted due to illness, injury, or any other covered event, it is essential to contact the operations centre immediately and in advance, before departure from the hotel.

Download the information document on the Bluserena Guarantee for refundable stays:

 

If you purchase the Bluserena Guarantee, remember to activate it within two days of booking. This way, you will have insurance coverage for trip cancellation, as outlined in the policy, and you won’t lose any benefits. To do so, simply log in to the online check-in and complete the form with all the required information.

BluSafe Guarantee for Non-Refundable Stays

For your holidays, choose serenity


With the BluSafe Guarantee, we offer you extensive insurance cover completely free of charge in case you need to cancel or cut short your stay due to illness, accident, or other insured events. The BluSafe Guarantee is designed for residents of Italy and the EEA, under the age of 90, who wish to enjoy an unforgettable experience with us.

This service is included in your booking and extends to all members of your reservation. If your stay is interrupted due to illness, accident, or another insured event, you must contact the operations centre promptly and before leaving the hotel.

Download the information document for BluSafe Guarantee non-refundable stays:

 

Remember to activate your BluSafe within two days of booking. This ensures your trip cancellation cover, as outlined in the policy, so you won’t miss out on any benefits. To activate it, simply log in to the online check-in and complete the form with all the required details.
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